Returns and refund policy
We reimburse parcels that have not been delivered within the time indicated, i.e. a maximum of 40 days. If your package is still in transit before the end of this period we will not be able to refund you for the moment. You will understand that we cannot reimburse a package in the course of delivery, knowing that you will receive it. This is why we have a maximum delay. On the other hand, if after 40 days you have not received your package, we can refund your purchase without discussion.
Our policy lasts 14 days. If 14 days have elapsed since we received your package, unfortunately we cannot offer you a refund or exchange.
If your package arrived broken, please contact us within 48 hours for a refund. Beyond this time we will consider that you have received the package in good condition.
To qualify for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
To make a return, you must present us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund is given: (if applicable)
* Any item that is not in its original condition, is damaged or has certain parts missing for reasons that are not due to an error on our part.
* Any item that is returned more than 14 days after delivery.
We offer the guarantee satisfied or refunded within 14 days after receipt of the product and provided that the product is returned in its original condition with its original packaging. To benefit from the guarantee contact us directly by email at email@example.com.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or reject your claim.
If your request is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a number of days.
If you want a refund even though the product has been sent, you will have to wait until you have returned it to us and we have validated the refund.
If you request a refund while the product is being delivered, we will be obliged to refuse until we receive the product.
Late or Missing Refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Then contact your credit card company, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps, you still have not received your refund, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We replace an item only if it is defective or damaged. If in this case you wish to exchange it for the same item, please send us an e-mail to email@example.com.
If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal in value to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift at the time of purchase, or if the gift-giver preferred to receive the item first and give it to you later, we will send a refund to the gift-giver and they will know that you have returned the item.
To return a product, you must first contact us by email at: firstname.lastname@example.org.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund.
Depending on where you live, the time required to receive your exchanged product may vary.
If you are shipping an item worth more than $75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return.